At Petigree Pets, we are committed to providing you and your pets with the highest quality products. If for any reason you are not satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your satisfaction.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, please ensure the following:

• The item(s) must be unused, unopened, and in their original packaging.
• The return request must be initiated within 14 days of receiving your order.
• Perishable items, including opened pet food, cannot be returned or exchanged unless they were damaged or defective upon delivery.
  
  

2. How to Request a Return or Exchange

To request a return or exchange, please follow these steps:

• Contact Us: Reach out to our customer service team within 14 days of receiving your order at software@petigree.com.
• Provide Details: Include your order number, the item(s) you wish to return or exchange, and the reason for the return (e.g., incorrect item, damaged upon arrival).
• Wait for Confirmation: Our team will review your request and provide instructions on how to proceed with the return or exchange.

3. Return Shipping

Once your return or exchange is approved:

You will be responsible for covering the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged products).

We recommend using a trackable shipping method to ensure your return reaches us safely.

4. Refunds

Once we receive your returned item(s) and inspect them, we will process your refund within 7 business days. Refunds will be issued using the original payment method. Please note:

• Shipping fees are non-refundable unless the return is due to an error or defect on our part.
• If the product has been opened or used, we cannot issue a refund unless it is defective or damaged.

5. Exchanges

If you wish to exchange an item:

• Follow the return process outlined above and indicate that you would like an exchange instead of a refund.
• Once we receive the returned item and confirm its condition, we will ship the replacement item to you at no additional shipping cost (if the original item was defective or incorrect).

6. Damaged or Defective Products

If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a replacement or refund, depending on your preference. Please provide photos of the damaged or defective item for our review.

7. Non-Returnable Items

Certain items are non-returnable, including:

• Opened or used pet food
• Products purchased during special promotions or sales (unless defective)
• Customized or special-order products