These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you accept and agree to these terms. Please read them carefully.

1. General Information

Petigree Pets LLC is a provider of premium halal-certified cat food, designed to meet the nutritional needs of your pets. The following terms govern your use of our website, products, and services.

2. Eligibility

To use this website and make purchases, you must be at least 18 years of age or have the legal authority to bind a legal entity. By using our website, you represent that you meet these eligibility requirements.

3. Account Registration

To purchase products or access certain features of our website, you may need to register for an account. You are responsible for maintaining the confidentiality of your account login details and for all activities under your account. Petigree Pets LLC (also known as Petigree Pets) reserves the right to terminate accounts, refuse service, or cancel orders at our discretion.

4. Product Information and Availability

We make every effort to display accurate product descriptions, prices, and availability. However, we do not warrant that product descriptions or other content on the website are error-free. Product availability is subject to change without notice. We reserve the right to modify or discontinue any product at any time.

5. Pricing and Payments

All prices listed on the website are in AED and are subject to change. We reserve the right to correct pricing errors and cancel any order where an incorrect price has been displayed. Payments must be made at the time of purchase using the payment methods provided on the website. Your payment information will be handled securely, and we do not store any sensitive payment data.

6. Shipping and Delivery

We offer various shipping options. Delivery times are estimates and are not guaranteed. We will not be liable for any delay in shipment or delivery beyond our reasonable control. Once the products have been delivered, you assume responsibility for any loss or damage.

7. Returns and Refunds

We strive to ensure the quality of our products. If you are not satisfied with your purchase, you may be eligible for a return or refund. Requests for returns must be made within 14 days of receiving your order. Products must be returned in their original condition and packaging. Refunds will be issued using the original payment method. Shipping costs are non-refundable unless the return is due to a mistake on our part.

8. Subscription Service

If you opt for our subscription service, you agree to the automatic renewal of your subscription according to the selected plan. You can cancel your subscription at any time through your account settings. Subscription payments are non-refundable once processed.

9. Loyalty Program

Participation in our loyalty program is voluntary. Points earned through the program are non-transferable and may expire based on program rules. We reserve the right to modify, suspend, or terminate the loyalty program at any time without prior notice.

10. Intellectual Property

All content on the Petigree Pets website, including but not limited to images, graphics, logos, and text, is the property of Petigree Pets and/or Partners and is protected by intellectual property laws. You may not reproduce, modify, or distribute any content without our express written consent.

11. Limitation of Liability

To the fullest extent permitted by law, Petigree Pets shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services. This includes, but is not limited to, loss of data, revenue, or business opportunities, even if we have been advised of the possibility of such damages.

12. Indemnification

You agree to indemnify, defend, and hold harmless Petigree Pets and its affiliates, directors, employees, and agents from any claims, liabilities, damages, and expenses arising out of your use of the website, violation of these terms, or infringement of any third-party rights.

13. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of UAE, without regard to its conflict of law provisions. Any disputes arising under or related to these terms shall be resolved in the courts of UAE.

14. Changes to Terms

Petigree Pets reserves the right to update or modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. Your continued use of the website after such changes constitutes your acceptance of the new terms.

15. Contact Information

If you have any questions about these terms, please contact us at software@petigree.com